# Website Chatbot Workshop: source pack

By Alex Rostovtsev

Copy the record below for each topic. Use current facts from the business and keep their conditions beside them. Settle conflicting pages before adding them as chatbot knowledge.

## Source record

- Website / business:
- Topic and visitor questions this source can answer:
- Confirmed fact:
- Conditions and exclusions:
- Source URL or filename:
- Relevant section or passage:
- Checked by:
- Date checked:
- Next review date or trigger:
- Questions this source does not cover:
- Person or team who can confirm those questions:
- Contact route and details the visitor should send:

## Fictional example

- Website / business: Northline Repairs (fictional)
- Topic: local call-outs
- Visitor question: Can you come today?
- Confirmed fact: Visits are available in Northbridge and Westfield.
- Condition: Same-day availability needs confirmation from the team.
- Source: service-area page (fictional example; no live URL)
- Checked by / date: service manager, 8 October 2026 (fictional)
- Next review: when the service area or booking process changes
- Not covered: today's appointment availability
- Contact route: the business's current contact page
- Visitor should send: postcode and preferred time

## Questions to try with your own source material

- Can you help at this location?
- What does the fee include?
- Does that still apply if my job is different?
- Can you confirm availability today?
- What happens after I contact the team?
- What should I do if the policy I need is not covered?

Keep customer experiences attributed. Use a current business source for a price, policy or service promise. After changing a source or instruction, repeat the original test and its follow-up.