Source and answer worksheet
Use your browser's Print command to print these pages or save a PDF. They have space for handwritten notes. For a document you can type into, download the Markdown worksheet and source pack.
Prepare the source
Record a fact the chatbot should be able to use, its conditions and the person who checks it.
Website / business
Topic / visitor question
Confirmed fact
What can the business stand behind?
Conditions and exclusions
Location, service scope, price qualification, dates or anything that needs confirmation.
Source page or file
Include the URL or filename and where the relevant information appears.
Checked by / date
Next review date or trigger
When the answer needs a person
Who handles the question, how can the visitor reach them, and what should they send?
Website Chatbot Workshop · Alex Rostovtsev · Page 1 of 2
Review the answer
Use the exact wording from a real test. Keep the source record with this page.
Test date / reviewer
Chatbot / version or setup
Exact question and any follow-up
Answer received
Expected source and conditions
What should the reply have used, kept or asked someone to confirm?
What needs changing?
Source content, answer instruction or contact route. Note the person responsible.
Retest result / remaining question
Check the qualification and the next step, including on a phone.
Website Chatbot Workshop · Alex Rostovtsev · Page 2 of 2